Repairs / Recycle

My favorite Erin Snow item needs a repair, what do I do?

Please call us at 212.675.7762 or Email Us

Since our founding in 2003, we have been helping customers in any way we can. We want your product to last a lifetime, or two, and we know how attached you can become to your favorite jacket or pair of pants. So get in touch and let us know what you need. We will do everything we possibly can to help.

For garments purchased within the prior 365 days, Erin Snow will to cover the cost of all repairs that are a result of manufacturer imperfections or failures. All repairs that are the result of normal wear and tear, user error or apply to products purchased more than 365 days ago are subject to a repair fee. Erin Snow will communicate this cost prior to completion of the repair.

The customer is responsible for the inbound cost of shipping the garment. Erin Snow will cover the cost of return shipment after the repair is completed.

Do you recycle old garments?

Our policy on old garments is that first you should determine whether someone in need can use your item. We would like to keep a useful garment in use on a body that needs it for as long as possible. If the garment is no longer wearable, or beyond repair, we have a solution for polyester garment recycling. So if you need help finding a new home for your old unwanted item, or would like to recycle a polyester item please give us a call at 212.675.7762 or Email Us.